Talk to Zrelay
Get help with API setup, payments, usage or account access. Zrelay handles customer support directly.
Help us find the issue
- API requests: send the model ID, endpoint, approximate time with timezone, HTTP status and a redacted error message.
- Billing: include the invoice ID, purchase date and account ID, if available.
- Account access: describe what failed and keep your purchase record for verification.
Never send your API key, account login code, receipt access link, upstream credentials or unredacted customer content in a support message.
Refunds, privacy and business requests
Email support@zrelay.net for refund requests, privacy requests or questions about the Data Processing Addendum. State the type of request in your message. You can also contact us on Telegram.
For supply-side proposals, use the separate capacity partner form. Submissions are reviewed privately.
For business purchases and invoicing enquiries, email business@zrelay.net.
Service status
The status button in the navigation checks whether the API gateway, checkout and metering services are reachable.
These checks show a snapshot. They do not provide an uptime history or guarantee that every model is available.