The service
Zrelay is an independent AI API gateway providing credentials, routing, metering and spending controls. Requests pass to independent inference suppliers. Model names identify advertised families or compatible formats, without an official relationship or guarantee of which model an upstream executes.
The operator is identified in the legal notice. The Spanish contractual and consumer information forms part of these terms.
Your account
You must have capacity to contract and authority for any organization you represent. Keep recovery codes and API keys secure, use appropriate spending limits and report suspected unauthorized use. Responsibility for credential use remains subject to applicable law.
Save credentials shown once. A public account ID alone cannot recover an account. New Wallet accounts require an authenticator or passkey before managing keys. Recovery email is optional where enabled for eligible paid accounts and depends on mailbox security. Support does not need your secret credentials.
Paid balance and subscriptions
Wallet purchases add the purchased USD amount to shared API usage balance. Legacy packages retain their recorded conversion and coverage. Promotional limits and expiry are shown when offered. Paid balance has no scheduled expiry while the service operates; it cannot be transferred, withdrawn or redeemed as cash. Refund rights are separate.
Each paid API-balance purchase has six months of voluntary coverage for permanent closure or a continuous interruption exceeding 14 days; earlier purchases retain their recorded coverage. This is not an unused-balance refund-on-demand right. See the refund policy.
Monthly Plus/Pro subscriptions buy displayed capacity limits, without API credit. They renew until cancelled through the portal or support; cancellation preserves the paid period. Refunds apply where legally required, for incorrect charges or service failure. Ordinary full refunds end the affected period; partial refunds shorten it proportionally. Overcharge corrections and statutory price reductions preserve future service owed. Failed refunds restore entitlement unless another valid termination independently ended it. Disputes suspend only the affected subscription period, preserving Base access and API balance; resolution in Zrelay's favour restores entitlement.
Available payment methods and final tax-inclusive totals appear before payment. Confirmed BTC settlement credits the account; confirmation delays can affect delivery. A receipt is not necessarily a tax invoice; ask support for billing corrections.
Prices and changes
Published Zrelay rates apply to metered usage and may differ from direct-provider prices. Estimated usage is reserved before requests and settled against oldest available credit. Balance, key caps, output limits and capacity can restrict requests.
Future usage prices may change without rewriting settled charges. Subscription price changes require advance durable notice and an opportunity to cancel renewal. Ongoing service changes require a valid reason, such as security, law or compatibility, without extra charge. Material negative changes receive reasonable advance durable notice explaining timing and any right to terminate without charge. Mandatory remedies remain available.
Availability
Supplier outages, capacity and model changes can affect access. No uptime SLA or end-to-end zero-data-retention commitment is offered. Read the privacy policy. AI outputs can be inaccurate; review them before relying on them.
Your content
You retain your content rights and authorize processing needed to fulfil requests, meter usage, support you and protect the service. Submit only content you may lawfully provide. Output rights depend on law and inference-service terms; exclusivity or freedom from third-party rights is not guaranteed. Zrelay's software and branding retain their respective rights and licences.
The current inference offer is for content that does not contain personal data. Do not submit information about identifiable people in prompts, files, headers or other request fields. Use synthetic or genuinely anonymous content. Account, security and billing data are handled separately under the privacy policy.
Acceptable use
Follow the acceptable use policy. Zrelay may reasonably restrict access for security, fraud, unlawful activity, affected unpaid or disputed payments, or material violations. Where practicable, support explains the issue and offers review unless security or law prevents disclosure. Restrictions do not automatically remove refund or consumer rights.
Marketplace purchases
G2G redemption is not available yet. For sales completed inside G2G, G2G handles checkout, buyer taxes and sale refunds as seller and merchant of record; Zrelay handles its service after valid delivery. Direct BTC purchases are separate. Stripe, if enabled, is a payment processor.
Consumer rights
Consumers have 14 days from contract conclusion to withdraw by unequivocal notice to support. See the information and model form. Immediate service, issued credentials, credit loading or a checkbox alone do not waive all withdrawal rights. Proportionate charges apply only where legally permitted. Non-delivery and conformity remedies remain independent of voluntary coverage.
Responsibility
You are responsible for the content you submit and how you use outputs. Zrelay remains responsible for its own legal obligations. These terms set no monetary liability cap and do not exclude liability that cannot lawfully be excluded, including fraud or deliberate misconduct.
Contract and contact
Before paying, review and correct the offer, amount and restrictions, request immediate service and confirm the final total. English is the main contract language, with additional Spanish consumer information. Zrelay records your accepted version and immediate-service request. Download the complete purchase confirmation and contract; we also send them to your Checkout email, separately from optional recovery email. Only the new purchase waits until the complete file is provided or the full email is submitted for delivery. You do not need to confirm reading it. Your copy remains available in the portal.
For a complaint, email support or use the postal address in the legal notice. Andalusian complaint forms can be submitted there; Zrelay provides a reasoned response within ten working days. No consumer-arbitration membership is claimed.
Mandatory consumer law and jurisdiction protections prevail where applicable. Material updates carry a revision date. Contact support@zrelay.net for service, billing or legal requests.